About Us

Do you have a retail store located in my state?
Kaylah Designs has locations in Baltimore, Maryland, as well as Lakewood, New Jersey. Since many of our customers are unable to stop by our showrooms we offer free shipping on all our items, a 30-day money back guarantee, and free ring re-sizing for 60 days after your purchase.
Do you have gemologists on staff?
Yes. We currently have several G.I.A Graduate Gemologists on staff. These gemologists are an integral part of our customer service team. If you have any further questions, you can speak with a gemologist at any time.
Where are the corporate office of Kaylah Designs located?
Our corporate office is located in Pikesville, Maryland We welcome your comments and suggestions. Kaylah Designs 1414 Reistertown Rd Pikesville, MD 21208.

Orders and Ring Sizes

I love a ring I saw on your website, Can I try it on?
Absolutely. At Kaylah Designs, we understand how important it is for our customers to see and feel jewelry - especially a piece of jewelry as personal as an engagement ring. We offer a pick up in store, so you can come in and try it on to see if you like it or if you'd like a few adjustments made. We also offer free shipping on all orders, with no minimum purchase. In fact, we're so confident that you'll be impressed by the quality of our jewelry that we offer a money back guarantee. If you're not satisfied with your order, you have 30 days to return your item and receive a full refund. Nervous that you've ordered the incorrect ring size? That's no problem, either. We offer free ring re-sizing for up to 60 days after purchase. Even better, we'll send the newly re-sized ring back to you, for FREE, via two-day FedEx.
Can I order through your website?
Yes. You can purchase our loose diamonds, engagement rings, or any other jewelry using our secure checkout process.
How secure is shopping in the Online Shop? Is my data protected?
Yes. Kaylah designs ensures that our customers' purchases are secure. We use secure encryption and fraud protection for all credit card transactions. All sensitive data is encrypted using 256-bit Secure Socket Layers (SSL). You can view our GoDaddy.com Certificate to see an independent verification of our site's security.
What if I need help placing an order?
If you would like assistance with placing your order, please call us, toll free, at (410) 580-1149.
What if I have a question about my order, want to change it, or need to cancel it?
For questions about your order, call Customer Service at (410) 580-1149, or send an e-mail to [email protected]

Orders and Ring Sizes

What types of payment do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, and Discover), as well as PayPal and Amazon Payments. Credit card orders can be placed online using our secure server or over the phone with our customer service department. For security purposes, Kaylah Designs may request additional documentation (such as driver's license, photocopy of credit card, etc) on some transactions. Please contact our customer service department at (410) 580-1149 if you have any additional questions.
Will I be charged sales tax on my order?
Kaylah Designs only collects sales tax on orders that are shipped to Maryland and New Jersey.
Do you offer financing?
Yes. Kaylah Designs offers various payment options to help you purchase the jewelry of your dreams. Click 'Learn More About Financing' to select the best option for you and complete the application form online.